IT Support Technician

Job Publishing Date: 25 July 2023 

Description

As an IT Support Technician, you will play a crucial role in providing technical assistance and support to our staff, students, and faculty. Your expertise in troubleshooting and resolving IT-related issues will ensure the smooth functioning of our technology infrastructure.

Responsibilities:

• Provide timely and effective technical support for hardware, software, and network-related issues.
• Diagnose and resolve computer hardware and software problems, including printers and peripherals.
• Install, configure, and maintain computer systems, software applications, and updates.
• Assist in managing user accounts, access permissions, and security settings.
• Respond to IT support requests through a ticketing system and ensure prompt resolutions.
• Collaborate with the IT team to implement and maintain network security measures.
• Conduct training sessions for staff and students on utilizing technology effectively.
• Perform regular maintenance and updates of computers and network systems.
• Monitor the school’s IT inventory and assist with procuring IT equipment.
• Maintain data backups and ensure data security and confidentiality.
• Assist in setting up audiovisual equipment for presentations and events.

Qualifications and Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience as an IT Support Technician or in a similar technical support role.
• Strong troubleshooting skills for hardware, software, and network issues.
• Proficiency in Windows and Mac OS environments.
• Familiarity with network protocols and basic network troubleshooting.

• Industry: Education
• Career: Entry Level
• Job Location: Dubai
• Salary: AED 3501-4000
• Experience: 1 - 2 Years
• Job Type: Full Time
• Gender: Any
• Email: pro.jouzef@gmail.com
• Street: Al Barsha
• City: Dubai