Telephone Operator

 Job published on: 26th July 2023

Description

As a Telephone Operator, you will be the first point of contact for our guests, ensuring they receive a warm and welcoming experience. Your excellent communication skills and attentiveness will play a crucial role in enhancing guest satisfaction and ensuring smooth communication within the hotel.

Responsibilities:

• Answer incoming calls promptly and professionally, addressing guests’ inquiries and requests.
• Greet callers with a friendly tone and provide personalized assistance based on their needs.
• Direct calls to the appropriate departments or personnel within the hotel.
• Handle guest inquiries regarding room reservations, amenities, and hotel services.
• Assist in processing guest requests and service orders promptly and accurately.
• Maintain a detailed log of incoming and outgoing calls and messages.
• Offer timely wake-up calls to guests and follow up to ensure their satisfaction.
• Provide information about local attractions, dining options, and points of interest to guests.
• Handle emergency calls with composure and follow established procedures.

Qualifications and Requirements:

• High school diploma or equivalent; additional hospitality training is a plus.
• Proven experience as a Telephone Operator or in a customer service role.
• Exceptional communication and telephone etiquette skills.
• Fluent in English; knowledge of other languages is advantageous.
• Courteous and attentive, with a strong customer service orientation.
• Ability to handle multiple tasks and prioritize responsibilities effectively

• Industry: Hotels/Restaurant
• Career: Mid Career
• Job Location: Dubai
• Salary: AED 3501-4000
• Experience: 1 - 2 Years
• Job Type: Full Time
• Gender: Any
• Email: hr.sherlly@gmail.com
• Street: Jumeirah zone 2